👉 Tickets engineering is a specialized field within DevOps that focuses on the design, implementation, and management of systems for handling and processing software development and deployment tickets. These tickets represent requests or issues raised by developers, testers, or other stakeholders to address bugs, feature enhancements, or system improvements. Tickets engineers are responsible for creating efficient workflows, automating ticket management processes, and ensuring seamless communication between teams. They design and maintain ticketing systems that integrate with various tools and platforms, such as issue trackers, project management software, and continuous integration/continuous deployment (CI/CD) pipelines. By optimizing ticket handling, tickets engineers aim to reduce resolution times, improve team productivity, and enhance overall software quality.
